Thanks to many years of our experience in the production and assembly of windows and doors carpentry, we know perfectly well how important is the service of PVC windows and doors. Lack of adjustment and maintenance of hardwares can lead to very serious problems in the proper functioning of the window.
How to submit the complaint form?
Complaints form should be submitted in writing and include a description of the defect in the following ways:
If bought at Us:
- In one of the retail sales place of Gdańska Fabryka Okien;
- By post, or personally to the company’s address: Gdańska Fabryka Okien Sp. z o.o. Słupska street 54, 80-392 Gdańsk with the note “Service”;
- To the direct e-mail address of the website: firstname.lastname@example.org;
- By using the service request form available below. Reporting a damage , please remember to provide the order number, which can be found on the signed order, or the invoice number.
If bought by the Dealers:
- The complaint form should be sent to the dealer on the terms provided by the seller.
General warranty conditions:
The warranty period is calculated from the date of sale of the product. The customer has the right to make complaints after settling all payments for delivering the goods and performing the service. The seller is obliged to respond to the warranty claim within 14 days from the date of notification. Hidden defects of goods that can not be stated at the time of receipt are subject to the following warranty:
- 5 years in terms of the durability and strength of PVC white profiles;
- 5 years in terms of the durability and strength of colored profiles;
- 5 years in the field of the durability and strength of profiles made of aluminum profiles;
- 5 years in the area of airtightness (hermeticity) of insulating glass units;
- 5 years in terms of the durability and strength of hardwares;
- 1 year in the scope of other assembly goods and services;
The warranty for the product does not include:
- Natural wear and tear;
- Mechanical damages;
- Damage caused by improper operation or maintenance or lack of it;
- Seller products which are installed wrong.
A full description of the terms of sale is included in the order signed by the customer.
Important information, PDF files to Download:
- Instruction of use and maintenance of the windows;
- Vademecum of the window buyer;
- Windows care;
- The phenomenon of condensation on the windows;
- Identifier for composite glazing;
- Certificates to download;
- The rules of operation and maintenance of windows.
In order to get acquainted with the detailed offer and the detailed price list of our services, please contact us at the following number: ☎️ +48 58 320 63 43.